Cloud Solutions
Empowering your business with scalable, secure, and reliable cloud infrastructure.
Unified voice, video, and contact center on one platform — quoted and set up through an advisor who isn't on 8x8's payroll.
8x8 is one of the providers we work with for business phone and contact center systems. Whether you already know you want 8x8 or you're still comparing it against other options, we'll help you figure out the right fit and get you a straight, current quote.
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What Is 8x8, and What Does It Actually Do?
8x8 is a cloud communications platform that combines business phone service, video meetings, team messaging, and — if you need it — a customer-facing contact center, all under one login and one bill. The company has been in business since 1987 and is publicly traded (Nasdaq: EGHT).
The core idea behind 8x8's platform, marketed as "XCaaS," is unifying what's normally two separate purchases — an internal phone/video/chat system and a customer-facing contact center — into one vendor relationship.
Who it's designed for: businesses ranging from small teams up through mid-market and enterprise, with particular strength for companies with a multi-country footprint or businesses that specifically want unified communications and contact center on the same platform.
Common business use cases: replacing an aging on-premise phone system, consolidating a phone system and contact center under one vendor, supporting distributed or remote teams, and giving multi-location businesses one consistent phone/video experience.
8x8 Features
If you're evaluating 8x8 primarily as a phone system replacement, the 8x8 Work product line is what applies to you. If you're evaluating it for a customer support team, you're looking at the separate 8x8 Contact Center line, which is priced and scoped differently — we'll help you sort out which one (or both) you actually need.
8x8 Plans & Pricing
8x8's pricing is quote-based and depends on your team size, the specific plan tier, contract length, and which features and configuration you need. 8x8 does not publish a single fixed public price that applies to every business, so any number you see quoted elsewhere online may not reflect current, accurate pricing for your situation.
Rather than rely on outdated or unverified pricing you might find elsewhere, we'll get you an actual, current number based on your team size and requirements.
Why Choose 8x8?
- Genuine platform unification — voice, video, chat, and contact center running on one architecture
- International calling reach — broader country coverage than many domestic-only competitors, available on higher tiers
- One vendor, one accountability line — a single SLA covering the whole communications stack
- Established, stable company — publicly traded, in business since 1987
- Scalability — the platform scales from small teams up through enterprise contact center deployments
Why Buy Through Telsys?
8x8's own sales team has one job: sell you 8x8. Our job is different.
We help you figure out requirements before recommending anything — team size, calling footprint, whether you need contact-center capability or just a phone system. We compare 8x8 against alternatives when it's relevant, and if a different provider fits better, we'll tell you that instead of pushing 8x8 regardless. We help you select the right plan tier rather than defaulting you into whichever carries the best margin. And we get you an actual, current quote number rather than a guess.
8x8 for Small Business
8x8's entry-level plan tiers are built for smaller teams and can work well if you need reliable calling, basic video, and simple integrations without a lot of complexity.
Where it makes sense: you're outgrowing a basic landline or outdated on-prem system, and you need a handful of people to take calls reliably regardless of location.
Where it's worth a second look: very small teams with genuinely simple needs sometimes find they're paying for platform depth (analytics, supervision tools, broad international calling) they won't use. A quick conversation before signing anything can help confirm you're looking at the right tier — or the right provider entirely.
Business Use Cases
- Growing businesses replacing legacy phone systems — moving off an on-premise PBX onto cloud calling
- Remote and hybrid teams — consistent calling and video regardless of location
- Multi-location businesses — one phone system and admin console across multiple offices
- Customer service / support teams — via the separate 8x8 Contact Center line
- Companies with international offices or calling needs — broader country coverage than domestic-only competitors
Pros and Considerations
Advantages of 8x8
- Genuinely unified UCaaS + CCaaS platform
- Broad international calling coverage on higher tiers
- Contractually backed uptime SLA
- Established, financially stable, publicly traded company
- Scales from small teams to enterprise
Things to Consider
- Customer support response time is the most consistently reported concern across independent reviews — worth asking direct questions about support SLAs during evaluation
- Plan structure can get complex once contact-center tiers are involved; some customers report charges (such as additional phone numbers or emergency-calling fees) that weren't clear upfront — confirm all line items when you get your quote
- A minority of users report occasional call quality issues, though this isn't the dominant theme in reviews
- For highly complex, deep omnichannel contact-center needs, some buyers find dedicated contact-center specialist platforms more mature in that specific area
Who Should Choose 8x8?
8x8 may be a good fit for: Businesses with offices or calling needs in multiple countries; companies wanting unified communications and contact center on one platform; growing businesses that have outgrown a basic phone system; organizations that prioritize vendor stability.
8x8 may not be the ideal fit when: You're a very small team with simple, single-country needs and don't want to pay for platform depth you won't use; your contact center needs are highly complex; or fast, easily-reached support is your top priority and you've had concerns based on your own research.
Not sure if 8x8 is the right fit, or want to see how it stacks up against the alternatives? We can walk you through it.
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